Binder Lady Jen’s husband, Peter, is a savvy shopper, for sure. One thing he is not – internet experienced! He just started shopping online last year, and even that was a hand-held adventure! Facebook? He’s still working on that! He has since gotten the hang of it (although he still “pecks” the keyboard as he types), but tonight, he noticed a major error and wanted to share it on the blog so that other shoppers that may be wary of buying online at Amazon will have some peace of mind!
“Well. I really did it this time! I somehow ordered Amazon Prime – the FULL membership for $79 yesterday while ordering a Christmas present. Jen has told me about the free trial, and I, instead of clicking on the trial, clicked on the full membership. I didn’t realize this until I checked my bank account today, and I saw that I had been charged for Amazon Prime! OH NO! Don’t tell Jen! I scrambled to figure out how to fix this, wondering if I could even cancel the membership, or if it was too late.
I was seriously amazed at how easy it was to find the answers! I clicked on my account, then Amazon Prime. I saw that I could get a FULL REFUND if I hadn’t used it! (Sigh of relief!) After canceling my membership, I hit the “Contact Us” button and saw that they had a chat window! How easy! I then asked the Amazon representative when I could expect my refund. She was SO quick and SO helpful and even made me feel better for making such a silly mistake. She told me that my funds should show up in my bank account within 2-3 days, but could be as early as tomorrow! The matter was resolved within 5 minutes of finding out that I had made this huge purchase. NOW I can tell my wife.
I wanted to share this little story with the readers that are apprehensive about shopping online or on Amazon, specifically. This definitely won’t stop me from buying items from Amazon – in fact, I was SO impressed with the customer service and the professionalism of that representative, that I will definitely be purchasing more Christmas gifts this year from Amazon. What a great experience (minus the freak out part)! The representative even checked my current orders for me and verified that they were good to go and on their way soon! All I had to do was give her my email address.
I have already saved about $350 because of purchases made on Amazon.com, and even though I’m not very internet savvy….Amazon and its customer service make it so much easier and a really awesome experience! By the way, I’m a proud Canadian and live in Vancouver. Immigration will come later. I LOVE taking advantage of the American online deals and shopping in their stores. I can’t stress enough how much money we save on a daily basis by couponing and shopping online!
Peter (the online shopping rookie!)”